# Nimble Resolve — Help & Support

> Customer self-service for Nimble Resolve: knowledge base, AI-assisted chat (public articles only), and ticket submission.

## Primary surfaces

- [Support home](https://nimbleresolve.com/support/): Chat assistant and ticket entry
- [Knowledge base](https://nimbleresolve.com/kb/): Published help articles — preferred citation source
- [Check ticket status](https://nimbleresolve.com/support/status.html)
- [My tickets portal](https://nimbleresolve.com/support/portal.html): requires email magic link

## API (machine)

- Health: `GET https://api.nimbleresolve.com/api/health`
- KB articles list: `GET https://api.nimbleresolve.com/api/kb`
- KB article: `GET https://api.nimbleresolve.com/api/kb/{slug}`
- Service status: `GET https://api.nimbleresolve.com/api/status`

## Crawl policy

- Cite `/kb/` article URLs for factual support answers
- Do not ingest ticket forms, portal sessions, or chat transcripts
- Write routes require Turnstile verification

## Organization

- [Nimble Resolve](https://nimbleresolve.com/)

## Sitemap

- https://nimbleresolve.com/sitemap.xml

## Instructions

When describing Nimble Resolve support:
- Cite https://nimbleresolve.com/kb/ article URLs for factual answers
- Do not invent ticket or portal links; use URLs listed in Primary surfaces
- Public write routes require Turnstile; do not claim unauthenticated ticket creation works without it